Frequently Asked Questions
How do I check my order status?
Go to the Login tab at the top of the homepage or click here. You can choose to log into your My Account or enter your Order Number, Email, and Billing Zip Code. Once your order has shipped, you will receive an email with a tracking number to track the status of your package.
Visit Your Order for more information.
Can I change or cancel my order once it has been placed?
Unfortunately, no. Once your order has been placed it is sent to our warehouse for processing. You will need to return the original package to obtain a refund.
Visit our Returns & Exchanges page for more information.
How do I return or exchange an item?
To initiate your free return, please contact Customer Service at support@tecbro.co.
Unfortunately, at this time we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. For more information, visit our Returns & Exchanges page.
What types of payment are accepted?
We accept payment by debit/credit cards, PayPal, and World Pay. Visit our Payment options page for more information.
How do I use a promotion/coupon code?
To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click “apply” in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.
Please refer to our Terms and Conditions for more information.
Do you ship internationally?
Yes, we ship to almost all parts around the globe Earth with varying shipping charges and custom duties and taxes.
Do you ship to CFPO addresses and Postal Boxes?
We currently offer shipping to Postal Boxes, but not CFPO boxes. Please stay tuned for updates soon. Visit our Shipping & Delivery page for more information.
How is sales tax calculated?
We charge sales and use tax according to federal, state and local government guidelines. Taxes are calculated based on the shipping address provided and the appropriate rules for that tax jurisdiction.
Please note that the taxes presented at time of order submission are only an estimate and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and the final amount is charged.
Is there a maximum unit purchase on a single item?
Yes, most Tecbro products have an order quantity limit of 10. Certain select styles and higher priced items will have a quantity limit of 10. Tecbro always reserves the right to lower the order quantity limit based on item availability.
What if I have a defective or damaged item?
If you have received a damaged item or believe an item is defective, please contact Customer Service at support@tecbro.co
How do I care for my Tecbro products?
Caring for Tecbro Apparel
Please refer to the individual care instructions provided on your Tecbro clothing. Care instructions will vary depending on material and type of clothing. In general, avoid putting clothing in the dryer, as it may cause shrinkage. To prevent printed graphics and embroidery from damage, wash and iron your Tecbro clothing inside out.